We are located at 55 Lorong L Telok Kurau, Bright Centre, #01-55, Singapore 425500. Parking is available within the Bright Centre carpark, and roadside parking is also available around the immediate area.
Retail Store:
Tuesday to Sunday: 11:00 AM – 6:30 PM
Closed on Mondays
Dine-in (Evening Bar):
Our evening handroll and light bites bar concept is launching soon. Stay tuned to our website and social media channels for the official opening hours.
We aim to remain open during most Public Holidays. Any specific changes to our standard operating hours during public holidays or festive seasons will be announced in advance on our website and social media platforms.
For freshly prepared, ready-to-eat meals, the last order time is 1 hour before closing, or until daily stocks last. For all other retail and frozen products, you are welcome to walk in and purchase any time up until closing.
We deliver islandwide across Singapore, excluding restricted zones (e.g., airline transit areas, military bases) and offshore islands.
Delivery is free for orders above $200. For orders below $200, a flat delivery fee of $15 applies.
We deliver from Tuesday to Sunday, aligning with our retail store operating days (closed on Mondays). We offer two daily delivery windows:
To ensure our ready-to-eat selections are freshly prepared and all retail items are properly packed, we observe strict daily cut-off times for all orders:
For Lunch Delivery (11:30 AM – 1:30 PM): Order by 10:00 AM same-day.
For Dinner Delivery (5:30 PM – 7:30 PM): Order by 5:00 PM same-day.
Note: All frozen, retail, and ready-to-eat products follow these same delivery windows and cut-off times.
Because our fresh, frozen, and ready-to-eat seafood items are highly perishable, please ensure someone is present to receive the order during your scheduled time slot. If a delivery fails, our team will contact you to arrange a redelivery, and additional redelivery charges may apply.
Yes, self-collection is available from Tuesday to Sunday. You can select a preferred 1-hour collection window at checkout. Please place your order at least 1 hour before your chosen pickup time to allow our team time to prepare it.
– Collection Address: 55 Lorong L Telok Kurau, Bright Centre, #01-55, Singapore 425500. Please have your order number ready upon arrival.
If you need to amend your order or delivery details, please contact us via WhatsApp with your order number and updated details immediately. We will do our best to accommodate changes if your order has not yet been processed or dispatched.
Your order will be delivered within the specific lunch or dinner time window selected during checkout. If you have an urgent inquiry regarding your delivery status, feel free to reach out to our team via WhatsApp with your order number.
To maintain temperature integrity and maximum freshness, your order will be packed based on its specific requirements:
Note: For larger or bulk orders, a foam box arrangement may be used to ensure your items remain perfectly temperature-regulated during transit.
Please inspect your order immediately upon receipt.
Each order is carefully packed to maintain temperature integrity during transit. Once delivered indoors and away from direct sunlight, items can remain in their packaging for varying durations depending on the packing type:
We highly advise storing all fresh sashimi, chilled, and frozen items in your refrigerator or freezer immediately upon receipt to maintain freshness.
For the best quality and safety, we strongly recommend consuming fresh sashimi items and ready-to-eat meals on the day of purchase or delivery. Please keep them properly refrigerated until the exact moment of consumption.
For our frozen retail items, we recommend thawing them safely in your refrigerator overnight before preparation or consumption. We do not recommend re-freezing items once they have been thawed.
This range is to accommodate natural size variations in fresh, wild-caught cargo and portioning. However, fret not. Online orders are always priced based on the lower limit of the specified range. Any additional amount you receive is complimentary.
While we maintain strict hygiene standards, our ready-to-eat selections and retail items are processed in a facility that regularly handles crustacean shellfish, finfish, mollusks, soy, and wheat. We are unable to guarantee absolute freedom from allergen cross-contamination, and advise customers with severe seafood allergies to exercise caution.
We accept major credit/debit cards, PayNow, and selected digital wallets. Available payment options will be displayed during the checkout process.
Yes. Your payment information is processed securely through established, industry-standard third-party payment gateways. Online retail purchases (Neta at home) are processed via Adyen, and ticketed experiences or events are processed via 2C2P. We do not store your credit card details on our servers.
If you experience any technical issues during a PayNow transfer at checkout, please check your bank records to confirm if the funds were deducted. If the transaction went through, please reach out to us via WhatsApp with your order number and bank transfer reference/proof so our team can verify and confirm your order manually.
If you have a valid promo code, you can enter it on the checkout page before finalizing your order. Your bill total will automatically recalculate once applied.
Our system is automated and cannot apply discount codes once an order has been finalized. Please save your promo code to apply to your next order, as we are unable to issue cash rebates or refunds for unused codes.
We begin processing orders shortly after confirmation to ensure maximum freshness and quality. As such, we are unable to accommodate cancellations once an order has been placed. For minor amendments to your order, please reach out to us via WhatsApp as soon as possible and we will do our best to assist, subject to processing status and product availability.
Due to food safety and hygiene regulations, we do not accept returns for perishable goods. If you experience a specific quality or damage issue with your items upon delivery, please refer to our quality troubleshooting guidelines under the Product & Packaging section above so our team can assist you.
Once approved, refunds are typically processed within 5 to 10 working days, depending on your bank or payment provider.
Our ticketed experiences, such as collaborative workshops, wine & sake tastings, private dining events, and seasonal pop-ups, are launched on an ad-hoc basis. To be the first to know when slots open, please subscribe to our newsletter or follow our official social media channels. Due to limited seating at our retail space, bookings are allocated on a strictly first-come, first-served basis.
Yes! Our retail space is available for private venue bookings and corporate gatherings requiring exclusive use of the space. Please reach out to our team via email or WhatsApp with your group size, preferred date, and requirements, and we will be happy to discuss a tailored arrangement with you.
Because event seats are strictly limited, event tickets are non-refundable once purchased. However, tickets are fully transferable. If you are unable to attend, you are welcome to pass your seat to a friend or family member. Please notify our team via WhatsApp before the event with their details and your order number.
Yes. We work closely with restaurants, cafes, private dining chefs, and corporate clients to provide premium, consistent seafood sourcing.
We are happy to assist with bespoke requests. We may be able to source specialty or rare items for your menu depending entirely on product seasonality, market conditions, and availability.
For wholesale pricing, volume discounts, and account setup, please reach out to our team directly via email at contact@curatedbyneta.sg or message us via WhatsApp.
Yes, we welcome large orders for corporate functions, office lunches, and private gatherings. For bulk orders of more than 10 rice bowls, large platters, or custom catering requests, please reach out to our team via WhatsApp for direct coordination.
